7-day peace-of-mind guarantee. Ask for a full refund within seven calendar days after Pro is activated, without giving a reason. Monthly, yearly and lifetime purchases are covered. If checkout promises a better right, the better promise applies.
1. Refund window and scope
- The seven-calendar-day window starts when the corresponding paid order activates Pro.
- An eligible paid order with no prior refund request may be refunded for the amount actually paid for that order.
- After the window, we still handle duplicate charges, clear technical failures, payment errors and refunds required by applicable law.
2. How to request a refund
From your accountSign in, open My subscription, and submit a request for the relevant order.Recommended
By emailEmail cs@wegantt.com with your account email, order date and payment method. Never send a card number or verification code.Works worldwide
Open My subscription
3. Processing and settlement time
Submitting a request first marks it as requested; it does not mean funds have been returned. We normally review a complete request and initiate the refund within 1–3 business days. The order is marked refunded only after the payment provider confirms success. Posting time is controlled by the provider and issuing bank:
- domestic QR or local-payment refunds are often faster, as shown by the provider; and
- international card refunds commonly take another 5–10 business days to appear, and occasionally longer.
If a provider requires merchant-side action, the order will say so explicitly instead of claiming an immediate refund.
4. Your account and data after refund
Once refunded, Pro access ends and the account returns to Free. We do not automatically delete project data because of a refund. You may keep using and exporting within Free limits; content over the Free limit remains available to view or export rather than being immediately erased.
5. When the no-questions refund does not apply
- The request is outside seven days and is not required by law or related to a duplicate charge or confirmed service failure.
- A user abuses the guarantee through repeated buy-refund cycles, chargeback abuse or fraud.
- A promotion, partner or app store sold the purchase and its rules or applicable law require that channel to refund it directly.
We do not use this section to exclude consumer rights that cannot be waived.
6. Invoices, receipts, taxes and exchange rates
- Mainland China orders may request an electronic invoice where supported; a refunded invoice will be reversed or cancelled as required.
- For international orders, the merchant of record or payment provider may issue receipts, tax invoices and handle taxes.
- Refunds are initiated to the original payment method in the original transaction currency. Your bank or provider controls any difference caused by card fees or exchange rates.
7. Mandatory consumer rights and contact
This Policy adds to—rather than limits—mandatory refund, withdrawal and quality-remedy rights where you live. Contact cs@wegantt.com first. You may also complain to a competent consumer-protection or payment authority.